Your privacy matters to mbi99. This Privacy Policy explains what personal data we collect, why we collect it, how we use it, and the rights available to you as a Malaysian mbi99 member.
Six core privacy principles that underpin how mbi99 handles your data.
mbi99 collects only the personal data that is strictly necessary for account operation, KYC compliance, payment processing, and regulatory requirements.
All personal data held by mbi99 is stored on encrypted servers with access controls, intrusion detection, and regular third-party security audits.
mbi99 does not sell, rent, or trade your personal data to third parties for their own marketing purposes. Full stop.
As an mbi99 member, you have the right to access, correct, and request deletion of your personal data, subject to applicable legal and regulatory obligations.
mbi99 retains personal data only for as long as required by law, regulation, or legitimate business purpose. Data is securely deleted when no longer needed.
mbi99's data practices are aligned with the principles of Malaysia's Personal Data Protection Act 2010 (PDPA) and relevant international gaming authority data standards.
1.1 mbi99 ("mbi99", "we", "us", "our") is committed to protecting the privacy and personal data of all individuals who use our online gaming platform at mbi99.win (the "Platform"). This Privacy Policy ("Policy") describes how mbi99 collects, uses, stores, shares, and protects personal data in connection with your use of the Platform and related services.
1.2 This Policy applies to all Members of mbi99 — including registered users across Kuala Lumpur, Penang, Johor Bahru, Petaling Jaya, and throughout Malaysia — as well as visitors to mbi99.win who have not yet registered an account.
1.3 By registering an account on the mbi99 Platform, depositing funds, placing bets, or otherwise using the Platform, you acknowledge that you have read and understood this Privacy Policy and consent to the collection and use of your personal data as described herein.
1.4 This Privacy Policy should be read in conjunction with the mbi99 Terms & Conditions, which form the overarching legal framework governing your use of the Platform.
2.1 For the purposes of applicable data protection legislation, mbi99 is the data controller in respect of personal data collected through the Platform. This means mbi99 determines the purposes for which, and the manner in which, your personal data is processed.
2.2 mbi99 operates under international gaming authority compliance standards, which include specific obligations relating to the collection, storage, and processing of Member personal data. Our data handling practices are designed to meet these obligations.
3.1 mbi99 collects personal data in three primary ways: data you provide directly, data collected automatically, and data received from third parties.
4.1 mbi99 uses the personal data we collect for the following purposes:
| Purpose | Data Used |
|---|---|
| Account registration and management | Registration data, KYC documents |
| Identity and age verification (KYC) | KYC documents, geolocation data |
| Processing deposits and withdrawals | Payment data, transaction records |
| Providing gaming services | Account data, usage data, game provider data |
| Fraud detection and prevention | Device data, IP address, transaction patterns |
| Regulatory compliance and AML obligations | KYC documents, transaction history |
| Customer support | Account data, communications |
| Responsible gaming monitoring | Usage data, betting history, responsible gaming settings |
| Platform improvement and analytics | Usage data, device data (anonymised where possible) |
| Direct marketing (with consent) | Email address, mobile number, preferences |
4.2 mbi99 does not use your personal data to make fully automated decisions that have a significant legal or similarly significant effect on you without appropriate human oversight.
5.1 mbi99 processes your personal data on the following legal bases:
6.1 mbi99 does not sell, rent, or trade your personal data to unaffiliated third parties for their own marketing purposes. We may share your personal data with the following categories of recipients, strictly as necessary:
6.2 All third parties with whom mbi99 shares personal data are required to handle it in compliance with applicable data protection law and mbi99's data processing requirements.
7.1 Some of mbi99's service providers and game content partners operate from jurisdictions outside Malaysia. Where personal data is transferred outside Malaysia, mbi99 ensures that appropriate safeguards are in place — including contractual protections — to maintain the security and integrity of your data consistent with the standards required under applicable data protection frameworks.
8.1 mbi99 retains personal data for as long as your account is active and for such additional periods as required by applicable law, regulatory obligations, or legitimate business necessity. Specifically:
8.2 When personal data is no longer required, mbi99 will securely delete or anonymise it in accordance with its data disposal procedures.
9.1 mbi99 uses cookies and similar tracking technologies on the Platform to:
9.2 Essential cookies (necessary for Platform functionality) are placed automatically. Analytical and preference cookies are placed subject to your consent, which you may manage via the cookie settings accessible on the Platform. You may also configure your browser to refuse or delete cookies, though this may affect the functionality of certain Platform features.
9.3 mbi99 does not use third-party advertising cookies to serve targeted advertisements to you on external websites.
10.1 Subject to applicable law and regulatory limitations (including AML and KYC retention obligations), you have the following rights in respect of your personal data held by mbi99:
10.2 To exercise any of these rights, please contact mbi99's support team via the 24/7 live chat on the Platform or by email at support@mbi99.win. mbi99 will respond to verified requests within a reasonable timeframe consistent with applicable legal requirements.
11.1 mbi99 implements a comprehensive range of technical and organisational security measures to protect your personal data against unauthorised access, loss, destruction, alteration, or disclosure. These measures include:
11.2 While mbi99 takes these precautions, no internet transmission or electronic storage system is 100% secure. In the event of a data breach that is likely to result in a risk to your rights and freedoms, mbi99 will notify you and the relevant regulatory authorities as required by applicable law.
12.1 The mbi99 Platform is strictly for persons aged 21 and above. mbi99 does not knowingly collect personal data from persons under the age of 21. KYC age verification is applied to all accounts as a mandatory control. If mbi99 discovers that personal data has been collected from a person under 21, that data will be immediately deleted and the account closed.
13.1 The mbi99 Platform does not contain links to third-party websites outside of the mbi99 domain. mbi99 is not responsible for the privacy practices of any third-party websites or services. This Privacy Policy applies solely to the mbi99 Platform at mbi99.win.
14.1 mbi99 may update this Privacy Policy from time to time to reflect changes in our data practices, legal requirements, or regulatory obligations. The "Last Reviewed" date and version number at the top of this page will be updated whenever changes are made. Where changes are material, mbi99 will provide reasonable notice to active Members via email or in-platform notification. Continued use of the Platform following such notice constitutes acceptance of the revised Policy.
15.1 If you have any questions, concerns, or requests regarding this Privacy Policy or mbi99's handling of your personal data, please contact our team through the following channels:
We aim to acknowledge all privacy-related enquiries within two (2) business days and to resolve them within ten (10) business days of receipt.
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